[LMB] OT: Professionalism

A. Marina Fournier saffronrose at me.com
Fri Nov 30 21:56:46 GMT 2018


> On Nov 30, 2018, at 12:36 PM, WalterStuartBushell <proto at panix.com> wrote:
> 
>> On Nov 30, 2018, at 1:38 PM, WILLIAM A WENRICH <wawenri at msn.com> wrote:
>> 
>> My son, Brian, worked for the AOL call center many years ago. He got death threats.
>> 
>> His standard reply was, “You do realize that this call is recorded and that you don’t know who I am or where I am.
> 
> Being angry at the wretches at consumer support is right out. They don’t set policy and the jobs don’t pay well.

You’re right, Walter. I would not want those jobs. I try to be courteous, and in signing off, to wish them no cranky or nasty customers. Also, when asked ”Is there anything else I can do for you today?” my response is usually one or both of the following:
•Not that’s in your job description
•50 million in untraceable cash for my retirement fund

I often get a laugh, or a “gee, I wish”, and I follow up with “World Peace”, for which any of us can work. In the month before election day, I usually stick to Vote!

My bugaboo of late is poor online or phone user interface. 

I also have a peeve about unnecessarily repetitive forms, esp. when my info is already in the system (Stanford HealthCare, who has no excuse for this, and school forms, from which I am blessedly free since 2013.) 

I have no formal experience in databases, form design, report generators (from a database),  or UI, but I can do a damned sight better than what confronts me. I will have been married for 30 years, come 22 December, to a GUI specialist. I -have- been paying attention!

Some “weren’t you paying attention?” instances which might cause a smile or a headshake:

•Telecomm (landline): you’re calling about lack of a dialtone (using another line or a cellphone). One question comes up farther along in the tree. Are you calling from the line with the problem?
      Uh, right. Sure I am.

•You’re experiencing a power outage and your router is down. I forget what agency I was calling about a decade ago, but I was told, while waiting my turn, that I could go online and handle whatever.
    If I could, would I be on hold waiting for help?

•An ad on TV for a particular health/personal injury concern attorney firm:
  If you or a family member died or experienced health problems with [whatever medical device or procedure] please call us . . .
    If I’m dead, I’m pretty sure I haven’t heard this, nor am I like to call.


A. Marina Fournier
Valley of Heart’s Delight, CA
saffronrose at me.com
sent from iFionnghuala


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