[LMB] [OT] Stayin' inside

WILLIAM A WENRICH wawenri at msn.com
Fri Apr 3 13:23:47 BST 2020

It is not that hard to change a message on a website. This is the current message from Netflix:
Netflix Customer Service during the COVID-19 Crisis

The COVID-19 crisis has meant that thousands of our customer support agents are unable to work, or are now having to work from home. So our wait times are higher than normal. We’re working hard to provide the best support we can under the circumstances, and apologize for the delays you are experiencing.

We're now offering live chat and online Help Center <https://help.netflix.com/en/> support only globally.  Shifting to chat instead of phone support allows our agents to help more people while working from home.  We know this is less convenient for some members, but we will be able to help more people more quickly this way. Given the shortage of agents, we’re also having to reduce our support hours. This will vary depending on the country you’re in - and as we experiment with what works best given the current crisis.

Your support is very important to Netflix. So we’re sorry for the inconvenience and appreciate your patience while we work through these issues.

Actually, when you try to chat you get:

Chat is currently unavailable.

English chat is available from 10:00 AM - 1:00 AM EDT.

You can quickly solve some common questions without live help:

  *   I cannot find a TV show or movie on Netflix
  *   I need to reset my password
  *   I need to update my payment method

Please call us or try again later.


I can understand not having the help center open. I can understand limiting the times for a chat. However, not telling your customers is dishonest.

Christian, husband, father, granddaddy, son, American. Here I stand. I can do no other. God help me.
William A Wenrich
From: Lois-Bujold <lois-bujold-bounces at lists.herald.co.uk> on behalf of Marc Wilson <marc.wilson at gmx.co.uk>
Sent: Friday, April 3, 2020 5:12:18 AM
To: LMB <lois-bujold at lists.herald.co.uk>
Subject: Re: [LMB] [OT] Stayin' inside

On Thu, 2 Apr 2020 18:30:39 -0400, Fred Smith
<fredex at fcshome.stoneham.ma.us> wrote:

>On Thu, Apr 02, 2020 at 11:05:39PM +0100, Marc Wilson wrote:
>> On Mon, 30 Mar 2020 18:02:03 -0400, Fred Smith
>> <fredex at fcshome.stoneham.ma.us> wrote
>> >On Mon, Mar 30, 2020 at 06:51:50PM +0100, Marc Wilson wrote:
>> >> On Mon, 30 Mar 2020 11:18:14 -0400, Fred Smith
>> >> <fredex at fcshome.stoneham.ma.us> wrote:
>> >>
>> >> >On Mon, Mar 30, 2020 at 01:21:31PM +0100, Marc Wilson wrote:
>> >> >> https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FnmUXntGlqFl&data=02%7C01%7C%7Cd1aba6b12cfd47da957e08d7d7c0d695%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637215095534863125&sdata=4%2B2Q8oD1LBg5q59ZUL3onaijE8DOXkDewPi0xopTYYQ%3D&reserved=0
>> >> >
>> >> >YouTube says: video unavailable
>> >>
>> >> https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FnmUXntGlqFI&data=02%7C01%7C%7Cd1aba6b12cfd47da957e08d7d7c0d695%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637215095534863125&sdata=kZtRRa3VGeVO5Y5WgHQuwqtCuA3wJ7JkJi2c8vPX5N8%3D&reserved=0 - my bad.
>> >
>> >not working either.
>> Works for me - can't help you there.
>dunno what went wrong. tried it again a few hours later and it
>was fine.
>Go figure.

I suspect the internet is being heavily used at the moment; this virus
is giving it a bloody good stress-test.
I have always found it rather quaint and touching that there is a movement
(Libertarians) in the US that thinks Americans are not yet selfish enough.
 - Christopher Hitchens

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Lois-Bujold at lists.herald.co.uk

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